Delivery & Shipping
Most online orders are dispatched within one working day of payment receipt. Please contact us if you have any questions, or if you need to arrange an order for delivery on a particular date/time.
Since Brexit, we can only accept orders for delivery to EU addresses from commercial customers, and not from individuals. We have temporarily removed delivery to EU addresses from the online checkout, please contact us with the items that you wish to order if you are ordering to such an address.
Our primary delivery provider is UPS. All of our deliveries with UPS are arranged with carbon offsetting, via their SGS and Natural Capital Partners assessed scheme.
UPS Access Points: Please bear in mind that with the wider coverage of UPS 'Access Points' (parcel collection points in shops and garages across the UK) it has become more common for UPS to deliver to these after a failed delivery attempt, for you to collect from during the opening hours of the collection point. Be aware that on rare occasions (though more-likely in rural areas) they may only try to deliver to your address once before then delivering to an access point if one is available nearby. Often these locations are shops with late opening which may be more convenient for many people, but if you require that your parcel is always kept with the courier and repeated attempts made to your address only then please be sure to contact us before ordering.
Delivery prices are calculated at the checkout stage and are based on the combined mass of the items selected, including some allowance for the mass of packaging. Please be aware that for some order mass and delivery location combinations there may not be an option offered, if this is the case please contact us with your order and delivery address details to arrange a customised solution). We reserve the right to use a different carrier to that requested but only if the alternative method is at least as fast (usually faster) and includes the equivalent (or better) insurance cover.
Please pay attention to any status messages on the website which will notify you if there are delays to order processing. When your order is dispatched we will send a notification email, which will include a tracking number if one is available for your selected service.